TERMS OF USE
Revel Transit Inc.
Last Revised: August 3, 2023
Welcome to Revel!
Revel Transit Inc. (“Revel”, “Company”, “we”, or “our”) owns and operates a “Platform” that includes a website and social media pages (collectively “Website”) and an application identified as Revel (“App” or “Revel App”) offering electric-powered mobility alternatives (as further defined below, the “Services”). Any individual (“User” or “you”) may access the Website and download the App. To use the Services, a User must be a “Member” as defined in the Moped Rental Agreement, and/or Rideshare User Agreement (together the “Service Agreements”).
These Terms of Use (“Terms of Use” or “ToU”) apply when you access, use or visit our Platform, use our Services, or interact with our representatives with respect to the Platform. They also apply to information or other interaction regarding the Platform or the Services that is exchanged via phone, text, emails, and the like between Revel and Users or Members (collectively “Communications”) and Contributions (defined below) that are posted on interactive or public comment sites such as the Revel Facebook page.
1. Important Notice
The Platform is offered to you conditioned upon your acceptance of our Legal Terms (defined below). Please read our Legal Terms carefully before using or obtaining any part of our Platform.
THE ToU CONTAIN A MANDATORY ARBITRATION PROVISION THAT, AS FURTHER SET FORTH IN SECTION 17 BELOW (AND SUBJECT TO THE EXCEPTIONS SET FORTH THEREIN), REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE CERTAIN DISPUTES, RATHER THAN JURY TRIALS OR ANY OTHER COURT PROCEEDINGS, OR CLASS ACTIONS OF ANY KIND.
2. Legal Terms; Consent
Legal Terms
Use of the Platform is governed by the following legal documents, which are displayed on the website footer of gorevel.com:
Terms Applying to Members
Access to and use of the Services is open only to Members. Use of the Platform as a Member is subject to these Terms of Use, the Privacy Policy and the Service Agreements. In this case, the “Legal Terms” include the then-current version of these ToU, the Privacy Policy, the SMS Terms, and the Service Agreements.
If there is a conflict between a provision in the Service Agreements, and a provision in the remainder of the Legal Terms, when applied to a Member’s use of the Services, the provision of the applicable Service Agreements shall control over the provision in the remainder of the Legal Terms, when it concerns such use of the Services.
If you do not agree to the Legal Terms, please do not access or use any part of the Platform, do not use the Services, and do not contact our employees or representatives.
Terms Applying to Users who are not Members
Users who are not Members can access all areas of the Website and download the Revel App without restrictions. However, they cannot use the Services. Use of the Platform as a non-Member is subject to these Terms of Use, and the Privacy Policy except for the “Member Only Provisions”, i.e. those provisions of the Privacy Policy that apply only to Members. In this case, the “Legal Terms” include the then-current version of these ToU, the Privacy Policy (except the Member Only Provisions), and the SMS Terms as applicable. Non-Members are not subject to the Service Agreements unless they gain unauthorized access to the Services.
If you do not agree to the Legal Terms, please do not access or use any part of the Platform, and do not contact our employees or representatives.
Changes
Revel may edit and revise the Legal Terms in its sole discretion at any time and will promptly send Members notice of any material changes by email to the address provided by the Member during the application process, by notification through the App, or by other means. Revel will post the revised Legal Terms on the Site and/or on the App. The revised Legal Terms are effective the moment the new versions are sent to Members by email or uploaded to the Site or App, unless otherwise indicated. Unless otherwise stated, all changes will apply to all access to, and use of, the Platform thereafter.
You should visit this page from time to time to review the then-current Legal Terms because they are legally binding on you. Your continued use of the Platform after we provide notice of any modification will mean that you have agreed to be bound by those Terms. Your use of the Platform will be subject to the Legal Terms in effect at the time of use.
3. Definitions
In this document, terms that commence with a capital letter are defined in this section, in the preamble, and elsewhere in the document.
“App” means the application known as Revel. “App” includes the Content available on or from the App, all Code associated with the App, and any exchanges, interaction, Communications that a User has with our employees and representatives with respect to the App or the Platform.
“Code” means all software, coding, APIs, and other technologies used to operate or secure a website or application, and all features, functionality, designs, selection and arrangement that are part of the code, structure or organization of a particular website or application.
“Communications” means any text, documents, information, data, articles, images, photographs, Marks, video recordings, audio recordings, sounds, and other materials that are exchanged between a User and a Revel employee or representative with respect to the operation of the Platform or any aspect of the Services, such as requests for support and any response concerning such requests, or posts and exchanges on social media.
“Company”, “we”, “us” or “our” means Revel Transit, Inc.
“Contribution” means any text, documents, information, data, articles, images, photographs, Marks, video recordings, audio recordings, sounds, and other materials that a User or Member posts or uploads (i) on the areas of the Platform that allow for uploading such content, such as a blog, or a social media account, and that are intended for sharing with others outside Revel, including any text, information, images, photographs and other materials submitted through the community reporting feature of the App, or (ii) directed to (such as by “tagging”) Revel’s social media accounts or pages or otherwise directed to the Platform.
“Content” means the text, documents, information, data, articles, images, photographs, graphics, Marks, software, applications, video recordings, audio recordings, sounds, designs, features, and other materials that are available on the Platform. “Content” also includes any exchanges, interaction, communications that a User has with our employees or representatives with respect to the Platform.
“Driver” means a User who is a Revel employee and operates a Vehicle in connection with the Rideshare Services.
“Driver App” means the application known as Revel: Driver used by a Driver. “Driver App” includes the Content available on or from the App, all Code associated with the App, and any exchanges, interaction, Communications that a Driver has with respect to the Driver App.
“Legal Terms” means these Terms of Use (“ToU”), the Privacy Policy, the SMS Terms, and, to the extent a User uses the Services, also includes the Service Agreements.
“Marks” means trademark, trade name, service mark, trade dress, logo, custom graphics, or icon used or displayed on the Platform.
“Member” means a person who has registered for Membership via the App and agreed to the Privacy Policy and the Terms of Use.
“Moped” means the low-speed limited use, two wheeled electric vehicles provided by Revel to a Member as part of the Services, in accordance with the Service Agreements, and the other Legal Terms, and that does not exceed an operating speed of more than 30 miles per hour.
“Platform” or “Revel Platform” means the Website, Revel Apps, Revel’s social media accounts or pages, and, in the case of a Member, the Services.
“Reservation” means a request submitted by a Member through the App for for-hire transportation service in connection with the Rideshare Service.
“Revel Apps” means the App, Driver App, or any other mobile applications owned or operated by the Company.
“Ride” means a trip taken by a Member in a Vehicle pursuant to a Reservation and in connection with the Rideshare Service.
“Services” means:
“Supplemental Equipment” means all equipment provided or made available by Revel together with a Moped or Vehicle, including:
“User”, “you”, or “your” refers to a visitor or user of the Platform, and includes a Driver and Member of the Services. All Members and Drivers are Users, but Users are not always Members or Drivers.
“Vehicle” means the electric vehicles used by Revel to facilitate for-hire transportation for Members as part of the Service, pursuant to the Legal Terms.
“Website” means the website located at www.gorevel.com. “Website” includes the Content available on or from the Website, including www.shop.gorevel.com, all Code associated with the Website, and any exchanges, interaction, Communications that a User has with our employees or representatives with respect to the Website or the Platform.
4. General Terms
Condition of Use
As a condition of your use of the Platform, you warrant that:
Modifications
Company has no obligation to provide any Updates, correct errors, or continue to provide or enable any particular features or functionality.
Company reserves the right to withdraw or amend any part of the Platform in its sole discretion and without prior notice. Company will not be liable if, for any reason, all or any part of the Platform is unavailable at any time or for any length of time.
Errors, Inaccuracies, and Omissions
The Content and/or Code may contain inaccuracies, omissions, typographical errors, or other errors, including pricing errors, photographs, or general product descriptions, or may be incomplete, or cannot be used as intended (collectively “Error”).
Company reserves the right, at any time without prior notice, to correct any such Errors. Error corrections may modify or delete in their entirety certain features and functionality.
Updates
Company reserves the right, at any time without prior notice, to modify or supplement the Platform from time to time, and develop updates, upgrades, bug fixes, patches, supplemental Content and/or new features (collectively, including related documentation, “Updates”).
Updates may modify or delete in their entirety certain features and functionality.
Installation
When published, the Updates and Error corrections will be deemed part of the Platform and be subject to all Legal Terms.
Based on the device that you use to access the Platform, when the device is connected to the Internet, it may automatically download and install all available Updates; or you may be prompted to download and install available Updates.
You agree to promptly download and install all available Updates or Error corrections. If you fail to install the available Updates or Error corrections, portions of the Platform may not properly operate.
Our Right to Manage the Platform
We reserve the right, but do not undertake the obligation to:
5. Rules Governing Contributions
User Contributions
You may be able to submit Contributions. You are entirely responsible for the content of, and any harm resulting from, any Contributions that you provide. When you create or make available a Contribution, you represent and warrant that you:
Social Media Guidelines
If you access or use any of our social media pages (e.g., Facebook, Twitter, Instagram) or other areas of our Platform that allow Users to upload Contributions, we ask you to follow the following guidelines when making Contributions:
If addition, you may not provide Contributions that:
We reserve the right to remove Contributions posted on our social media pages that violate these social media guidelines.
Contests
We may occasionally sponsor contests. All entries submitted for participation in any contest, whether or not sponsored solely by us or together with a co-sponsor, will be deemed a Contribution. Your contest entries and submissions will not be returned to you. The rules applicable to each contest will be provided to you along with the description of the applicable contest, and the applicable rules will supplement the provisions included in these Terms of Use.
Ownership of Contributions
We do not claim any ownership rights in the Contributions that you post. After posting your Contributions, you continue to retain any rights you may have in your Contributions, including any intellectual property rights or other proprietary rights associated with your Contributions, subject to the license you grant to us below.
Grant of License to Us.
By making a Contribution, you grant us a perpetual, non-exclusive, fully-paid, royalty-free, sublicensable and worldwide license to use, modify, create derivative works of, publicly perform, publicly display, reproduce, disseminate, market and distribute the Contribution in connection with the Platform, our business, or the promotion of our business in any media formats and through any media channels now known or subsequently created.
6. Privacy
When you use the Platform, we may use automatic means (e.g., cookies and web beacons) to collect information about you, your device (computer, laptop, mobile device) and your use of the Platform. You also may be required to provide certain information about yourself as a condition to downloading, installing, or using the Platform, or certain of its features or functionality.
By using the Platform; providing information to or through the Website or Revel Apps; downloading or installing the Revel Apps, submitting an application to become a Member, using any part of the Platform, you consent to all actions taken by us or on our behalf with respect to information about you in compliance with our Privacy Policy, which is available here. Our Privacy Policy explains how we treat our Users’ personal information, and it is incorporated in these ToU and the Legal Terms by this reference.
7. Referral and/or Promotional Codes
The Company may, in its sole discretion, create referral and/or promotional codes (“Promo Codes”) that may be redeemed for discounts or credits on the Revel Services or other features or benefits provided by the Company, subject to any additional terms that the Company establishes. You agree that Promos Codes and any associated credits, discounts, or features: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, unless expressly permitted by Revel; (iii) may be disabled by Revel at any time for any reason without liability to Revel; (iv) may only be used pursuant to the specific terms that Revel establishes for such Promo Code; (v) are not valid for cash; (vi) may be subject to quantity or value limits; and (vii) may expire prior to your use; and (viii) may not be posted on any website unless expressly permitted by Revel.
You are prohibited from any fraudulent and/or not as intended use of the Company’s Referral Program. Referral codes are intended to be distributed to people you know and may not be posted on coupon aggregator or other websites without the Company’s prior written approval. The Company reserves the right to withhold or deduct any credits or other features or benefits obtained through the unauthorized use of the Referral Program or Promo Codes at any time. The duration and permitted use of credit issued by the Company are subject to the terms established by the Company at the time of credit issuance, and credit terms are subject to change or cancellation by the Company at any time without notice to you. Unless otherwise stated by the Company, all credit expires on the earlier of (i) ninety (90) days from the date the credit is issued or (ii) on December 31 of the calendar year in which the credit is issued.
8. Intellectual Property Rights
Ownership Rights
Except for your Contributions and the Contributions of other Users of the Platform, Company and its licensors own all right, title and interest, including all related US and foreign copyright, trademark, patent, trade secret and other intellectual property or proprietary rights in the Platform.
Prohibited Uses
These ToU permit you to use the Platform only for your personal, non-commercial use, and only for lawful purposes and in accordance with the Legal Terms.
If you wish to use any part of the Platform other than that set out in this section, please address your request as provided in the “How to Contact Us” section.
Any use of the Platform not expressly permitted by these ToU is a breach of our Legal Terms and may violate copyright, trademark and other laws. If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Platform in breach of the Legal Terms, your right to use the Platform will cease immediately and you must, at our option, return or destroy any copies of the Content or Code you have made. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of part of the Platform, except as follows:
You are prohibited from using the Platform:
You must not:
9. License
Subject to your compliance with the Legal Terms, Company grants you a limited, non-exclusive, revocable, non-sublicensable, non-transferable license to: (a) Access and use the Website, Revel Apps, Content and Services (only after becoming a Member) only for your personal use and not for any commercial purpose; and (b) Download, install, and use the App for your personal, non-commercial use on a mobile device owned or controlled by you (“Mobile Device”) strictly in accordance with the App’s documentation; all strictly in accordance with the Legal Terms.
License Restrictions
You may not:
If you wish to use any part of the Platform other than as set out in the Legal Terms, please address your request to us as indicated in the How to Contact Us section.
If you violate the Legal Terms, this license to use the Platform will cease immediately and you will be required, in our discretion and at your cost, to return or destroy any copies of the Platform that you have made, and to reimburse us for all costs and expenses resulting from having to recreate any data lost caused by your actions or omissions, and for any loss of income or opportunity caused by such violation.
Notwithstanding the foregoing, you acknowledge that certain components of the Revel Apps may be covered by so-called open source software licenses (Open Source Components), which means any software licenses approved as open source licenses by the Open Source Initiative or any substantially similar licenses. To the extent required by the licenses covering Open Source Components, the terms of such licenses will apply to such Open Source Components in lieu of the terms of this Terms of Use. To the extent the terms of the licenses applicable to Open Source Components prohibit any of the restrictions in this Terms of Use with respect to such Open Source Components, such restrictions will not apply to such Open Source Components. You acknowledge receipt of notices for the Open Source Components for the initial delivery of the Revel Apps.
Reservation of Rights
The Platform is provided under license, and not sold, to you. You do not acquire any ownership interest in the Platform or any other rights thereto other than a license to use the Platform in accordance with the license granted, and subject to the Legal Terms.
Company and its licensors reserve and shall retain their entire right, title, and interest in and to the Platform, including all copyrights, trademarks, and other intellectual property rights therein or relating thereto, except as expressly granted to you in these Legal Terms.
10. Trademarks
The Marks that are displayed on the Platform are registered or unregistered Marks of Company or its licensors and are subject to their respective trademark policies. You may not use such Marks without the prior written permission of Company or its licensors.
11. Communications by Us
You agree that all agreements, notices, disclosures, and other communications we send to you electronically will satisfy any requirement that such communication be in writing and, to the extent intended, such communication will be an enforceable and binding term or amendment to this agreement.
12. Links to or from the Platform
Third Party Links and Third Party Websites
The Platform may contain links to third party websites, applications or services. These links are provided for your convenience only. We have no control over the practices of those sites or services, or the content they display, and we accept no responsibility for these practices or any loss or damage that may arise from your access.
Links to the Platform
Other entities, businesses, social media, websites and the like may link to our Platform. Such linking does not imply that we endorse such entities. We reserve the right to block any such link at any time. If you link to our Platform without our prior permission, you agree that you will disable and remove any such link promptly upon request.
13. Disclaimer of Warranties
We disclaim all liability and responsibility for any errors. We reserve the right to correct any pricing errors on the Platform, and/or reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your reservation at the correct price or we will cancel your reservation without penalty.
You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, for anti-virus protection, and for maintaining a means external to our Platform for any reconstructing any lost data.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY AND ITS LICENSORS, SERVICE PROVIDERS OR BUSINESS PARTNERS (COLLECTIVELY “COMPANY ASSOCIATES”) DISCLAIM ANY WARRANTY OR REPRESENTATION THAT THE PLATFORM, THE CONTENT OF ANY SITE LINKED TO THE PLATFORM, CONTRIBUTIONS, INFORMATION OR ANY OTHER ITEMS OR MATERIALS ON THE PLATFORM OR LINKED TO THE PLATFORM WILL BE ACCURATE, COMPLETE, RELIABLE, AVAILABLE, SECURE, UP-TO-DATE, ERROR-FREE OR UNINTERRUPTED, FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR WILL MEET YOUR NEEDS OR EXPECTATIONS OR THAT DEFECTS WILL BE CORRECTED.
YOUR USE OF THE PLATFORM IS AT YOUR OWN RISK. EXCEPT AS OTHERWISE PROVIDED, THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
YOU ASSUME THE RISK OF ANY AND ALL DAMAGE OR LOSS FROM USE OF, OR INABILITY TO USE, THE PLATFORM.
WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (A) ERRORS, MISTAKES OR INACCURACIES OF CONTENT AND MATERIALS, (B) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE PLATFORM, (C) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (D) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE PLATFORM, (E) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, THAT MAY BE TRANSMITTED TO OR THROUGH THE PLATFORM BY ANY THIRD PARTY, AND/OR (F) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY PART OF THE PLATFORM OR ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE PLATFORM.
YOU AGREE THAT WE SHALL NOT BE RESPONSIBLE FOR ANY DELAY, FAILURE TO DELIVER, FAILURE IN PERFORMANCE OR INTERRUPTION OF THE PLATFORM, RESULTING DIRECTLY OR INDIRECTLY: (A) FROM ACTS OF GOD, ACTS OF ANY GOVERNMENTAL AGENCY, NATURAL DISASTERS, ACTS OF WAR, INSURRECTION OR TERRORISM, STRIKES OR LOCKOUTS, INFECTIOUS DISEASE OR PUBLIC HEALTH CRISES, UNAUTHORIZED NETWORK OR COMPUTER INTRUSION, OR INTERNET- OR COMPUTER-RELATED VIRUSES, HACKER ATTACKS OR OTHER AGENTS INTRODUCED BY A THIRD PARTY, FAILURE OF THE INTERNET AND OTHER CONDITIONS BEYOND OUR CONTROL, (B) SOLELY FROM ANY TECHNICAL REQUIREMENT FOR WHICH YOU ARE RESPONSIBLE, OR (C) SOLELY FROM YOUR INTENTIONAL ACTS OR OMISSIONS.
SOME STATES DO NOT ALLOW LIMITATION OF IMPLIED WARRANTIES. CONSEQUENTLY, SOME OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH STATES, COMPANY AND COMPANY ASSOCIATES’ WARRANTIES ARE EXCLUDED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.
14. Limitation of Damages
IN NO EVENT SHALL THE COMPANY, COMPANY ASSOCIATES AND THEIR RESPECTIVE EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS (“COMPANY PARTIES”) BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE DAMAGES OR OTHER DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF, OR IN CONNECTION WITH (A) YOUR USE, OR INABILITY TO USE, ANY PART OF THE PLATFORM OR ITEMS OR SERVICES OBTAINED THROUGH THE PLATFORM, OR (B) YOUR DOWNLOADING OF ANY PART OF THE PLATFORM, OR (C) A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUS OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL, OR (D) THE CONTENT OF ANY SITE LINKED TO THE PLATFORM, OR ANY CONTRIBUTIONS BY USERS OR THIRD PARTIES; INCLUDING WITHOUT LIMITATION LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF COMPANY OR COMPANY PARTIES ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SOME OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH STATES, COMPANY AND COMPANY PARTIES’ LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, AND THE TOTAL LIABILITY OF COMPANY AND COMPANY ASSOCIATES IN CONNECTION WITH YOUR ACCESS TO AND USE OF THE PLATFORM AND ANY LOSS OR DAMAGE RESULTING THEREFROM WILL NOT EXCEED $50.00. (FIFTY U.S. DOLLARS) IN THE AGGREGATE.
15. Indemnification
You agree to defend, indemnify and hold harmless Company and Company Parties, and their respective successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees and court costs) arising out of or relating to (a) your violation of the Legal Terms; (b) your use of the Platform or any Content or information obtained from the Platform; or (c) your violation of any law or the rights of any third party.
16. Limitation on Time to File a Claim
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF, OR RELATING TO THESE TERMS, THE PLATFORM, OR ANY ITEM OR INFORMATION OBTAINED THROUGH THE PLATFORM MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
17. Dispute Resolution
Please read this clause carefully. It may significantly affect your legal rights, including your right to file a lawsuit in court.
We are committed to customer satisfaction. If you have a problem or dispute, we will try to resolve your concerns. If we are unsuccessful, you may pursue claims as explained in this section.
Initial Dispute Resolution
You agree to give us an opportunity to resolve any dispute or claim relating to the Platform or your use (including access to) of the Platform, any dealings with our customer service representatives, any concern regarding any services or products provided, any representations made by us, any statement displayed on our Platform, or in any of our Legal Terms (“Claim”) by contacting Revel customer support at 855-690-9180.
Most concerns may be quickly resolved in this manner. Each of you and Company agrees to use best efforts to settle any such Claim through consultation and good faith negotiations, and this consultation and negotiations shall be a precondition to either initiating a lawsuit or arbitration. If we are not able to resolve your Claim within sixty (60) days from the time the information dispute resolution is pursued pursuant to this clause, you may seek relief through arbitration or in court, as set forth below.
Agreement to Binding Arbitration
If we do not reach an agreed upon solution pursuant to the clause immediately above, then either party may initiate binding arbitration pursuant to the following:
EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, AND FOR CLAIMS (I) SOUNDING IN PERSONAL INJURY AND (II) ARISING FROM USE OF A MOPED IN NEW YORK CITY, ALL DISPUTES ARISING OUT OF OR RELATED TO THE LEGAL TERMS, OR YOUR USE OF (INCLUDING ACCESS TO) THE PLATFORM OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND COMPANY, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY AND YOU AGREE THAT YOU AND COMPANY ARE EACH WAIVING THE RIGHT TO TRIAL BY A JURY.
YOU AGREE THAT ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION, EXCEPT FOR CLAIMS (I) SOUNDING IN PERSONAL INJURY AND (II) ARISING FROM USE OF A MOPED IN NEW YORK CITY.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including statutory damages, attorneys’ fees and costs), and must follow and enforce the Legal Terms as a court would.
The parties understand that, absent this mandatory provision, they would have the right to sue in court and have a jury trial. They further understand that, in some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court.
Arbitration Process
All claims subject to arbitration under this section shall be finally settled by binding individual arbitration administered on a confidential basis by JAMS, in accordance with the JAMS Streamlined Arbitration Rules and Procedures, excluding any rules or procedures governing or permitting class arbitration. The JAMS rules governing the arbitration may be accessed at https://www.jamsadr.com/adr-rules-procedures.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your Claims to Revel customer support at 855-690-9180
If we request arbitration against you, we will give you notice at the email address or street address you have provided.
Each party will have the right to use legal counsel in connection with arbitration at its own expense.
The parties shall select a single neutral arbitrator in accordance with the JAMS Streamlined Arbitration Rules and Procedures. The arbitrator’s decision will follow the provisions of the Legal Terms and will be final and binding.
If you initiate arbitration, to the extent the filing fee for the arbitration exceeds Two Hundred and Fifty U.S. Dollars ($250.00), we will pay the additional cost. If we are required to pay the additional cost of the filing fees, you should submit a request for payment of fees to JAMS along with your form for initiating the arbitration, and we will make arrangements to pay all necessary fees directly to JAMS. We will also be responsible for paying all other arbitration costs arising in connection with the arbitration. You will not be required to pay fees and costs incurred by Company if you do not prevail in arbitration.
Conduct of Arbitration
The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location that is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances.
The arbitrator will have authority to award temporary, interim or permanent injunctive relief or relief providing for specific performance of the Legal Terms, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator.
The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof.
The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of the Legal Terms, including, but not limited to, any claim that all or any part of the Legal Terms is void or voidable.
The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be in writing and provide a statement of the essential findings and conclusions, shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction.
Class Action and Class Arbitration Waiver
You and Company further agree that any arbitration shall be conducted in your respective individual capacities only and not as a class action or other representative action, and you and Company each expressly waive your respective right to file a class action or seek relief on a class basis except for claims (i) sounding in personal injury and (ii) arising from use of a Moped in New York City.
If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a class basis, the arbitration provision set forth above shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate disputes.
Small Claims
Notwithstanding the parties’ agreement to resolve all disputes through arbitration, either party may seek relief in a small claims court for disputes or claims within the scope of that court’s jurisdiction.
Waiver of Jury Trial; Exclusive Venue for Litigation
To the extent that the arbitration clause set forth above does not apply, and a Claim proceeds in court rather than in arbitration, each party waives any right to a jury trial. Further, each party agrees that any litigation between them for disputes arising out of Revel’s provision of Services in New York shall be filed exclusively in state or federal courts located in New York County, NY, except for small claims court actions which may be brought in New York County, NY or in the county where you reside.
Government Agencies
Notwithstanding any of the foregoing, nothing in the Legal Terms will preclude you from bringing issues to the attention of federal, state or local agencies and, if the law allows, they can seek relief against us for you.
18. Copyright Infringement
Notice of Infringement
If you believe in good faith that materials hosted on the Platform infringe your copyright, you (or your agent) may send us a written notice that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages.
You may send us your notice by email to: support@gorevel.com
Counter Notice
If material you have posted has been taken down, you may file a counter-notification by fax or regular mail that sets forth the items specified below. You may want to seek legal counsel prior to doing so. Please include the following details:
For any additional questions regarding our DMCA process, please contact us by mail at 68 3rd Street, Suite 45, Brooklyn, NY 11231, or by email to support@gorevel.com.
19. Termination
General
The Platform is provided free of charge to you. Company reserves the right to suspend or terminate the operation of, or access to, any part of the Platform at any time in its sole discretion. Company also reserves the right to suspend or terminate your individual access to, and use of any part of the Platform at any time in our sole discretion. Such termination will take effect immediately and automatically without any notice if you violate these Legal Terms.
Upon termination: (a) all rights granted to you under the Legal Terms will terminate; and (b) you must cease all use of the Platform and delete all copies of the App, if any, from your mobile device.
Termination will not limit any of Company’s rights or remedies at law or in equity.
Survival of Terms
The disclaimer of warranties, the limitation of liabilities, governing law and dispute provisions will survive any termination.
20. Users Located Out of the United States
The Platform is intended for use only by persons located in the United States. We make no claims that the Platform is accessible or appropriate outside the United States. Access to the Platform may not be legal by certain persons or in certain countries. If you access the Platform from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.
21. Miscellaneous Terms
Force Majeure
Company will not be held liable for any delay or failure in performance due in whole or in part to any acts of nature, forces, or causes beyond its reasonable control.
Governing Law
The interpretation of the Legal Terms shall be construed in accordance with the laws of the United States (including the Federal Arbitration Act) and the State of New York, U.S.A., without regard to its principles of conflicts of law or the U.N. Convention on Contracts for the International Sale of Goods.
Entire Agreement
The Legal Terms constitute the sole and entire agreement between you and Company with respect to your use of the Platform and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to your use of the Platform. Any ambiguities in the interpretation of the Legal Terms will not be construed against the drafting party.
Assignment
You may not assign or transfer any rights or licenses granted in the Legal Terms without Company’s consent. Company may assign or transfer its shares and assets, including its Users and members list without restriction. Subject to the foregoing, the Legal Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
Waiver
No waiver by the Company of any term or condition set forth in the Legal Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under the Legal Terms shall not constitute a waiver of such right or provision.
Severability
If any provision of the Legal Terms is determined to be unlawful, invalid or unenforceable, such provision will be deemed amended to achieve an economic effect that is as near as possible to that provided by the original provision, and enforced to the fullest extent permitted by applicable law. Such determination will not affect the validity and enforceability of any other remaining provisions.
Responding to Legal Process
Company may respond to and comply with any subpoena, warrant or other legal order issued by a court having jurisdiction over Company (“Legal Process”) that Company believes to be valid. Company is not responsible for any direct or indirect losses that you may incur as a result of our complying with Legal Process.
Section Titles and Numbering
Section titles and numbering used in the Legal Terms are solely for convenience. They have no legal or contractual significance.
22. How to Contact Us
The Platform is operated by Revel Transit Inc.
All feedback, comments, questions, complaints, requests for service, request for support, and other communications relating to the Services should be directed to: