We worked with behavioral and transportation experts to create a new mandatory in-app safety training designed to sharpen your skills and your knowledge of the rules of the road. We’ll require all new and existing users to complete this training in order to continue riding.
Before the start of every ride, we require both the driver and passenger to snap a photo of themselves wearing helmets and upload them in the app. Revel checks these photos for compliance and suspends users for not wearing helmets in their selfies
We’ve implemented a system to automatically detect when a rider enters a park, travels the wrong way down a one-way street, or crosses a prohibited bridge or tunnel, which are all against Revel policy. If your ride is flagged for one of these violations (or another violation like not wearing a helmet), you may be temporarily or permanently suspended under our rider accountability policies.
We’ve developed a way for Revel users and non-users to report bad behavior through our app and website. This new tool is the best way to submit reports to our team, who will review each one and take action where necessary.
We’re expanding our lessons program by making more lessons available across all markets, including lesson locations in all four NYC boroughs where we operate, seven days a week. Our lessons are designed to help our riders get comfortable with basic techniques for operating our mopeds while promoting rider safety within the Revel community.
During the height of COVID-19 in New York City, Revel provided thousands of essential workers and other New Yorkers with a socially-distant way to get around. To learn more, check out NYU Wagner’s report on transportation during the pandemic, which highlight’s Revel’s actions during this critical period for the city. (Released in July 2020)