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Coronavirus (COVID-19) Updates

With the recent spread of coronavirus (COVID-19), we want to make sure all of our users are aware of the precautions we’ve implemented to protect our riders and the Revel team.

What Revel is Doing

We have implemented an enhanced disinfection process on top of our normal procedures for all Revel mopeds. This includes:

  • Using COVID-19-effective disinfectants to thoroughly clean any high-touch areas, including the handlebars, brake levers, helmet case, and the seat.
  • Continuing to clean our helmets with COVID-19-effective disinfectants as we always have, giving special attention to the inside and outside of the helmets, the visor, and the chin strap.

All of our full-time staff are eligible for benefits, including health care, sick days, and paid leave. We have instituted a remote work policy for the majority of our workforce, and have mandated that our operations staff who interact directly with the vehicles take the proper precautions and abstain from working if they feel ill.

What You Can Do

  • We recommend following the guidelines issued by the CDC to keep yourself and others safe.
  • Please avoid crowds, practice social distancing, wash your hands frequently and stay home as much as possible.
  • For riders in the cities where we’re operating, please use Revel only for essential trips, whether it’s to your job at a hospital or to the grocery store.

Service Updates

Revel has now moved to 24/7 service in all our active markets to help essential workers get to and from overnight shifts & help those in NYC impacted by overnight subway shutdowns.

New York

Our service area has expanded to include the South Bronx, Upper Manhattan (above 65th Street), and areas of Lower Manhattan to reach and support more essential workers and cover major hospital centers.

Facilities in our service area include: 

  • Highbridge, Morrisania, Melrose, Mott Haven, and Hunts Point neighborhoods and covers major hospital centers including Lincoln Medical Center, BronxCare Hospital Center (Fulton Division), and the BronxCare Health System (1650 Grand Concourse)
  • Mount Sinai Medical Center, Lenox Hill Hospital, NewYork-Presbyterian/Columbia University Irving Medical Center, NewYork-Presbyterian/Weill Cornell Medical Center, The Javits Center, Bellevue Hospital Center, Veterans Affairs New York Harbor Healthcare System, NYU Langone Tisch Hospital , and Mount Sinai Beth Israel

In Brooklyn and Queens, we’re expanding our service area to make it easier for health care workers and others to get to and from major hospital centers like Elmhurst Hospital, Maimonides Medical Center, NYU Langone Hospital Brooklyn, and SUNY Downstate Medical Center.

Important reminders about this addition:

  • You can ride between the boroughs of Bronx and Manhattan.
  • Do not ride from Brooklyn or Queens to Manhattan or vice versa. Riders are prohibited from riding Revel to cross major New York City bridges and tunnels.
  • You must end your ride within the service area.
  • You can pause your ride outside of the service area, but it must be parked legally while you do so.

200 more mopeds to our Brooklyn and Queens service area

Our Miami service is temporarily paused in line with a local order, while in NYC we’ve expanded our service area to reach more essential workers and riders taking essential trips. To help our NYC team meet demand in the communities we serve, our Miami team has sent 200 mopeds up from Florida. Brooklyn and Queens – if you spot a Revel with a Florida license plate, know that it’s our way of sharing a little sunshine from Miami.

Miami

Miami-Dade County has issued an Emergency Order restricting the use of shared mobility options. Beginning 3/18, we have temporarily suspended Miami service. We are in contact with Miami-Dade County and will update our service as the situation evolves.

Restaurant and Delivery Partnerships

We’re partnering with local restaurants in our active service areas to help them transition to delivery and keep their business open. If you’re a restaurant owner in need of vehicles to help meet delivery demand, we are offering access to a free month-long membership.*

To date, partners include Torchy’s Tacos South Congress, El ArroyoOld ThousandTLV Austin and Emmer and Rye in Austin; Mistura Peruvian Rotisserie in Oakland; JettiesSurfsideMillie’s, and Due South in Washington, D.C.; and Pearl’s Social & Billy ClubEvelinaNorbert’s Pizza, and Everyman Espresso in NY.

If interested, please email us at [email protected].

Membership for Health Care Workers

As of Friday, May 22nd, applications are closed for the Health Care Worker membership program that Revel launched on March 20. Current members will continue receiving free rides through June 1st, at which point rides will be discounted 20% through July 1. 

Workers who may be eligible for other discounted rates can apply for our Access and Veterans’ programs.

Questions

As always, if you have any questions or concerns you can reach our Customer Experience team at 855-690-9180 or [email protected].